Refund Policy at TidePlateau
Last Updated: March 14, 2023
Welcome to TidePlateau, located at Via Roma 15, Pizzeria Del Centro, Rome, 00184, Italy. At TidePlateau, we strive to ensure that your experience is satisfying every time you order from us. Our Refund Policy outlines your options for requesting a refund or exchange in the event you are not fully satisfied with your purchase.
Order Cancellation
If you wish to cancel your order, you may do so within 10 minutes of placing it by contacting us through our website at tideplateau.sbs or by calling our customer service team at +39 06 123 4567. If the order has not been prepared, we will cancel it and issue a full refund to your original payment method.
Wrong or Incomplete Orders
If you receive an order that is incorrect or incomplete, please reach out to us within 2 hours of receipt. We will either provide the missing items or offer a refund for the missing part of your order in €.
Quality Concerns
Your satisfaction is our priority. If the quality of the product you received is not up to our high standards, please contact our customer service within 2 hours of receiving your order. Depending on the scenario, we may offer a replacement or a refund of the affecTed item's value in €.
Damaged Goods
In the unlikely event that your order arrives damaged, please report this to us immediately upon delivery. We will arrange for a replacement or refund the damaged goods' value in €. Photographic evidence may be requested to support your claim.
Refund Processing
Once your refund request has been approved, we will process your refund to the original payment method within 5-7 business days. Please note that depending on your bank or credit card issuer, it may take an additional 3-5 business days for the refund to show up in your account.
Non-Refundable Items
Please note that certain items are non-refundable, including gift cards and perishable goods such as sodas and lemonade unless they arrive damaged or have a quality concern.
Refund Eligibility
To be eligible for a refund, your item must be in the same condition that you received it. It must also be in the original packaging. We require a receipt or proof of purchase to complete your refund.
Changes to Refund Policy
TidePlateau reserves the right to update or modify this Refund Policy at any time without prior notice. Your continued use of our website and services following any changes signifies your acceptance of these changes.
Contact Us
If you have any questions regarding our Refund Policy, please contact us at +39 06 123 4567 or visit our website at tideplateau.sbs. We are committed to making sure your experience at TidePlateau is nothing short of excellent.